Job Description

We are looking for native French speakers (C2) with excellent writing skills in French and a good command of English (B2) to join our Customer Service team in Porto. This is a unique opportunity to gain international experience by supporting a dynamic project within a Social Media Platform technical support, particularly through its growing platform.

About the position

As a Customer Service Representative, you will be responsible for responding to user inquiries via email and chat, ensuring a smooth and professional experience with technology products. You will be part of an international team, dedicated to providing high-quality customer service, while opening yourself up to new encounters, friendships, and cultural opportunities abroad.

Main missions

• Respond accurately and professionally to user requests via email and chat
• Follow established procedures and escalate complex cases if necessary
• Achieve required service levels and meet quality standards
• Participate in continuing education, coaching sessions and performance reviews

Profile Required :

• Native written French (C2) and good level of English (B2)
• Previous experience in customer support via chat or ticketing system
• Knowledge of social networks and digital advertising
• Excellent problem-solving skills
• Initiative, adaptability and a desire to learn in a dynamic environment

Relocation assistance

From abroad:

• Shared accommodation
• Reimbursement of the plane ticket (economy class) up to €400 after 6 months of contract

Why Porto?

Porto combines quality of life, affordable living, safety and a welcoming atmosphere. Renowned for its cultural heritage, coastal landscapes and lively social life, the city offers an ideal setting for those who wish to develop their career internationally, while enjoying a multicultural environment and a growing technology sector.

This role goes far beyond customer service—it's an opportunity to grow your career in the tech sector, enjoy a rewarding international experience, and discover everything life in Porto has to offer.

Benefits:

Relocation assistance | Accomodation | Daily transport covered | On-site restaurant
 

Job Type: Full Time, Fixed-Term: 12 months contract | Language: English B2 (Required) French (Mandatory)

Expected Start Date: October 2025.