Job Description

Discover Lisbon, work internationally, and enhance your professional skills!

Are you ready for an extraordinary adventure that combines work, travel, and personal growth? Join the customer service team of a leading global Ypsomed Customer Expert in Lisbon.

Become part of a multicultural and forward-thinking organization that is committed to both its customers and employees.

Key Responsibilities:

• Provide telephone, email, and chat support for customers regarding insulin pumps and related accessories
• Offer information about the company’s products and services
• Assist customers with the connectivity of insulin pumps to apps on smartphones
• Handle customer service inquiries with a high degree of empathy and customer orientation
• Support customers in using and managing the insulin pump effectively
• Document and track customer inquiries in the SAP CRM system
• Escalate unresolved issues to higher-level support or management when necessary
• Collaborate closely with local 2nd Level Support and other departments to resolve customer issues
• Perform general customer service tasks, such as maintaining the customer database
• Proactively contact customers to check their satisfaction levels
• Manage complaints and handle returns in accordance with company policies

Requirements:

• Willingness to relocate to Lisbon, Portugal
• Good command of English (minimum B2+)
• Dutch C2 Level / Fluent Required
• Strong problem-solving abilities and customer-oriented mindset
• Excellent communication and interpersonal skills
• Authorised to work in Portugal without sponsorship

Benefits:

• Shared accommodation provided by the employer for the duration of your contract
• Comprehensive training program
• Competitive salary
• Meal vouchers
• 12-month fixed-term contract (extension possible)
• Career growth opportunities

You’ll be working in a leading multinational company, gaining valuable professional experience and developing skills that will help you take the next step in your career.

Ready to discover Lisbon and embrace new experiences? Apply now, and one of our recruiters will get in touch with you. We’re here to support you every step of the way!

Employment Type: Full-time, fixed-term contract
Contract Duration: 12 months
Working Hours: 
Monday to Sunday from 07:00 to 23:00 (Rotative shifts)

Work Location: Lisbon

Start Date: September 2026