Job Description

Discover Lisbon, work internationally, and enhance your professional skills!

Are you ready for an extraordinary adventure that combines work, travel, and personal growth? Join the customer service team of a leading global Insurance company in Lisbon.

Become part of a multicultural and forward-thinking organization that is committed to both its customers and employees.

We are seeking an experienced insurance customer service representative to join one of the world's largest insurance companies. In this role, you will handle customer queries over phone and email, providing detailed information about our products.

Key responsibilities include answering questions about coverage, assisting with policy cancellations, and helping insurance brokers direct their inquiries. Success in this role requires a friendly and professional demeanor, strong communication skills, and the ability to remain calm under pressure. You will manage both inbound and outbound calls, as well as emails.

Requirements:

• Willingness to relocate to Lisbon, Portugal
• Good command of English (minimum B2+)
• Dutch C2 Level / Fluent Required
• Strong problem-solving abilities and customer-oriented mindset
• Excellent communication and interpersonal skills
• Authorised to work in Portugal without sponsorship

Benefits:

• Shared accommodation provided by the employer for the duration of your contract
• Comprehensive training program
• Competitive salary
• Meal vouchers
• 6-month fixed-term contract (extension possible)
• Career growth opportunities

You’ll be working in a leading multinational company, gaining valuable professional experience and developing skills that will help you take the next step in your career.

Ready to discover Lisbon and embrace new experiences? Apply now, and one of our recruiters will get in touch with you. We’re here to support you every step of the way!

Employment Type: Full-time, fixed-term contract
Contract Duration: 6 months
Working Hours: Monday to Friday (including bank holidays):
 07:30 AM to 08:00 PM (Rotational shifts)
Days Off: Weekends

Work Location: Lisbon

Start Date: November 2026