Job Description

Discover Lisbon, work internationally, and enhance your professional skills!

Are you ready for an extraordinary adventure that combines work, travel, and personal growth? Join the customer service team of a leading global Search Engine/Technical in Lisbon.

Become part of a multicultural and forward-thinking organization that is committed to both its customers and employees.

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities:

• Respond to customer requests via phone, email, chat, social media, and messaging channels.
• Provide pre-sales, general inquiries, and technical support.
• Maintain a consistent brand voice in both private and public interactions.
• Escalate issues to higher support tiers as needed.
• Collaborate with technicians to resolve help tickets.
• Manage an individual ticket queue and follow management direction.
• Work flexible hours, including evenings, weekends, and holidays.
• Review and provide feedback on help content.
• Perform other assigned tasks.

Requirements:

• Willingness to relocate to Lisbon, Portugal
• Good command of English (minimum B2+)
• Danish C2 Level / Fluent Required
• Strong problem-solving abilities and customer-oriented mindset
• Excellent communication and interpersonal skills
• Authorised to work in Portugal without sponsorship

Benefits:

• Shared accommodation provided by the employer for the duration of your contract
• Comprehensive training program
• Competitive salary
• Meal vouchers
• 6-month fixed-term contract (extension possible)
• Career growth opportunities

You’ll be working in a leading multinational company, gaining valuable professional experience and developing skills that will help you take the next step in your career.

Ready to discover Lisbon and embrace new experiences? Apply now, and one of our recruiters will get in touch with you. We’re here to support you every step of the way!

Employment Type: Full-time, fixed-term contract
Contract Duration: 6 months
Working Hours: Monday to Friday – 08:00AM to 05:00 PM 
2 days off: Saturday & Sunday

Work Location: Lisbon

Start Date: November 2026