Job Description

Location: Porto, Portugal (on site)

We are looking for native French speakers (C2) with excellent writing skills in French and a good command of English (B2) to join our client's Customer Service team in Porto . This is a unique opportunity to gain international experience by supporting a dynamic project fro technical support.

About the position

As a Customer Service Representative, you will be responsible for responding to user inquiries via email and chat , ensuring a smooth and professional experience with our client's technology products. You will be part of an international team , dedicated to providing high-quality customer service , while opening yourself up to new encounters, friendships, and cultural opportunities abroad.

Main missions

• Respond accurately and professionally to user requests via email and chat
• Follow established procedures and escalate complex cases if necessary
• Achieve required service levels and meet quality standards
• Participate in continuing education, coaching sessions and performance reviews

Desired profile

• Native written French (C2) and good level of English (B2)
• Previous experience in customer support via chat or ticketing system
• Knowledge of social networks and digital advertising
• Excellent problem-solving skills
• Initiative, adaptability and a desire to learn in a dynamic environment

Benefits:
Relocation assistance | Shared Accomodation | Daily transport covered | On-site restaurant | Flight Reimbursement
 

Job Type: Full Time, Fixed-Term: 12 months contract | Language: English B2 (Required) French (Mandatory)

Expected Start Date: October 2025.